Please ensure that you have read and agree to our terms and conditions prior to placing an order with us. Many thanks.
COPYRIGHT
All designs and handmade creations on this website are the copyright of Wood and Family. No copying or reproduction is permitted in any form. The images are property of Wood and Family unless otherwise stated. In the event of our images/products being featured in promotional material we respectfully request that we are credited for this. If you have any queries please do not hesitate to contact us.
PERSONALISED ITEMS
If you require an item personalising, you will need to send over to us your names or wording. Please ensure that all spelling, grammar, dates etc. are correct as the item will be produced according to your instructions, if any changes are needed after you have approved the information, this would be subject to a charge.
CANCELLATION
In the event that you make a cancellation, if the order is well under way or completed then charges will be made up to the full amount, depending on the time frame. I only accept cancellations in writing.
In the unlikely event I am unable to complete your order due to unforeseen circumstances then a full refund would be issued. I would also try to find you an alternative solution should you so wish. This has never happened to date as we strive to deliver the best possible service for our customers.
DECORATIVE USE
Wood and Family accepts no liability for misuse.
REFUNDS AND EXCHANGES
Every care is taken to make your items to a very high standard and we endeavour to use materials of the highest quality. We create everything with a great deal of care and attention to detail. Making sure our customers are happy is of paramount importance to us, so please do contact us as soon as possible in the unlikely event of there being a problem with your order. It is the customer’s responsibility to check goods upon receipt and to report any fault as soon as possible. Claims of faults will not be accepted after a period of 5 working days has passed. Due to the handmade nature of our products they can be fragile and should be handled with care.